With better communication. That’s key to building positive client relationships because it encourages greater clarity around strategy, processes and vision. Most breakdowns in client relationships can be traced back to breakdowns in communication. But when clients understand how and why you do the things you do, they’re much more likely to trust you to deliver.
By facilitating constructive conversations between your team and your client’s team, we can guide both you and your client towards solutions that work for everyone. Having had the chance to talk openly in a safe and positive environment, both parties will emerge with a better understanding of each other’s needs and ways of working. And they’ll agree shared commitments to the actions they’ll take to improve their working relationship.
We usually deliver these interventions as an away day that brings together your team and your client’s team. Before running the main session, we hold a fact-finding session to identify the areas we need to address. We might also speak to members of the client team to get their perspective on the issues. We run the facilitation in a way that makes parties feel safe to speak their truth, and which encourages listening, understanding and empathy. We follow it up with a touchbase session. This is where we set out a plan to make sure both sides live up to the commitments they made in the main session.
All our solutions are bespoke to your needs. Using our tried & tested unique approach - Less Friction, More Flow℠- we’ll work in partnership with you to ‘oil cogs’, solve frictions, deglitch goals and get your people into flow. In doing this we help you to deliver your strategic aims more effectively.
